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Home Management Sales & Marketing How To Turn Customer Service into Customer Sales
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How To Turn Customer Service into Customer Sales
by Bernard Katz
4.2
4.2 out of 5
Creators
AuthorBernard Katz
PublisherJaico Publishing House
SynopsisHow To Turn Customer Service into Customer Sales is a complete, practical handbook for achieving excellence in customer service. It provides easy-o-follow, step-by-step procedures for all the necessities of a successful customer relations program: research, hiring, training, executing, and follow-up. Entire chapters are devoted to the special skills of listening, telemarketing, face-to-face selling, and handling objections.
