Books written by Cyrus m. gonda

Cyrus M. Gonda "Cyrus is an expert and authority in the area of Customer Experience Management and Corporate Communications. He has conducted multitudes of Corporate Training Programmes and Workshops on Customer Relations, Transactional Analysis, Japanese Management Techniques, Presentation Skills, Selling Skills, Time Management, Stress Management, Personality Development and related areas for a plethora of reputed Organisations. Cyrus enjoys and specialises in conducting training workshops and providing consultancy in the following areas: ETIQUETTE AND SOFT SKILLS DEVELOPMENT, THE MAGIC OF LEADERSHIP, POWER LISTENING, SALES AND CUSTOMER RELATIONSHIP EXCELLENCE, HIGH PERFORMANCE PRESENTATION SKILLS, and STRATEGIC COMMUNICATION SKILLS. He is the Head of Department - Strategic Communication,at Rizvi Management Institutes, Mumbai. "